Virgin Wines Newsletter

Virgin Wines offered wine lovers across the United Kingdom a welcoming way to discover new bottles, backed by a clear customer promise covering quality, price and delivery. New customers were invited to sign up for the e-Newsletter to receive offers and news over the coming months.

The Welcome Case

As a welcome to Virgin Wines, new members could enjoy a generous introductory offer. There was a choice of welcome cases, all priced at just £53.94 each.

• Six fabulous bottles to try as your introduction
• Pay for the first six bottles in the case
• Virgin Wines added the other six bottles for free
• A full refund if you were not completely satisfied for any reason

The Customer Promise

Virgin Wines stood behind every order with a three-part promise designed to give customers confidence and value.

• Quality – if you didn't like a bottle, your account was credited for the full amount; a whole case of one wine could be refunded, including delivery, once the remaining bottles were collected, provided only one had been drunk.
• Price guarantee – if you found the same wine for sale in the UK at a cheaper price within 14 days (not on promotion, special offer or in a sale), the difference was refunded.
• Delivery – a flat charge applied regardless of how many cases were ordered.

Delivery Across the UK

Delivery cost £5.99 per delivery, no matter how many cases were ordered, reaching anywhere in the United Kingdom including Northern Ireland, the Highlands, the Scottish islands, the Isle of Man and the Scilly Isles. Deliveries were normally made Monday to Friday, 9.00am to 5.00pm. Many customers asked for wine to be left in a safe place, and if it was stolen, Virgin Wines replaced it free of charge. Customers preferring a personal handover could arrange this, and a card was left to rebook if no one was home.

Frequently Asked Questions

What was included in the welcome case?

The welcome case contained six bottles you paid for, with a further six added free by Virgin Wines, priced at £53.94 each with a choice of cases available.

What happened if I didn't like a bottle?

Your account was credited for the full amount of that bottle. If you had bought a whole case of one wine, the whole case was refunded, including delivery, once the rest was collected, provided only one bottle had been drunk.

How did the price guarantee work?

If you bought wine and then found the same wine for sale in the UK at a cheaper price within 14 days — not on promotion, special offer or in a sale — the difference was refunded.

How much was delivery?

Delivery was £5.99 per delivery, regardless of how many cases were ordered.

Where did Virgin Wines deliver?

Anywhere in the United Kingdom, including Northern Ireland, the Highlands, the Scottish islands, the Isle of Man and the Scilly Isles, normally Monday to Friday between 9.00am and 5.00pm.

What if my wine was stolen after being left in a safe place?

If you asked for the wine to be left in a safe place and it was stolen, Virgin Wines replaced it free of charge.

This catalogue is part of the Catalink archive and may no longer be available to order. The information above describes Virgin Wines - c/o: Online Media Group. For current details, visit the company's official website.