Country Cousins is the UK's longest-established introductory live-in care agency, founded in 1959 by Josephine McGregor, a former Royal Navy Nursing Sister who started the business from her home in West Sussex under the name "Country Cousins and Emergency Mothers." Over more than six decades the agency has grown to support hundreds of clients each week across the country, providing carefully matched self-employed carers who move into a client's own home. In 2020 Country Cousins joined the Trinity Homecare Group, which operates both introductory and fully regulated care services. The agency's introductory model gives families more direct control over their care arrangements while still benefiting from professional matching and ongoing support.
Live-in care means a carer lives with the client full-time, providing round-the-clock support without the need to move into a residential or nursing home. Country Cousins matches each client with a carer based not only on care needs and qualifications but also on shared interests and personality, aiming to build a genuine relationship rather than a purely task-based arrangement. A Country Cousins carer can assist with personal care, meal preparation, light housekeeping, medication management, mobility support, and transport to appointments – all within the familiar surroundings of home.
The agency supports older adults who need extra help to remain independent, people convalescing after illness or surgery, disabled adults, and those living with conditions such as dementia. Specialist care options include companion care for those who need social engagement as much as physical assistance, couple care where both partners can be supported together at home, and respite care to give family carers a break. Care can typically be arranged within 24 hours for urgent situations.
Country Cousins operates as an introductory agency rather than a fully managed service. This means the agency introduces a self-employed carer to the client and family, who then employ and direct the carer directly. Families work with a dedicated Care Relationship Executive who remains involved throughout the placement to ensure the match is working well and to arrange a replacement carer if circumstances change. All regulated services connected with the Trinity Homecare Group are rated "Good" or "Outstanding" by the Care Quality Commission (CQC).
Yes. Country Cousins continues to trade as part of the Trinity Homecare Group, which it joined in 2020. The agency still operates nationwide under the Country Cousins name, providing introductory live-in care services.
An introductory agency such as Country Cousins finds and introduces a self-employed carer to the client. The client or their family then employs and manages that carer directly. A fully managed service employs the carers itself and takes on the management responsibilities. Introductory arrangements can offer more flexibility and a closer personal relationship between client and carer.
Country Cousins has stated that care can be arranged within 24 hours for urgent situations, making it an option for families who need support at short notice following a hospital discharge or sudden change in circumstances.
Carers introduced through Country Cousins can support a wide range of needs, including general frailty, dementia, stroke recovery, Parkinson's disease, and other conditions requiring personal care, companionship, or mobility assistance at home.
Country Cousins uses a three-tiered pricing structure depending on the level of care required – ranging from standard live-in care through to advanced care and night support. Fees are agreed transparently at the outset. Exact costs depend on the individual care plan and should be confirmed directly with the agency.
Country Cousins was previously listed under Saga Health Care. In 2020 the agency joined the Trinity Homecare Group and now operates as part of that organisation. The Country Cousins brand has been retained and the agency continues its long-running focus on introductory live-in care.
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